Welcome to The Good Contractors List website (“Website” or “Platform”), where we connect homeowners with a curated network of independently operated contractors specializing in professional home services (“Contractors”). The Website is owned and operated by Good Contractors, LLC (“Good Contractors” or “Company” or “We” or “Us” or “Our”). By visiting Our Website, you (“Homeowner,” “You,” “User,” or “Your“) hereby consent to be bound by these Terms of Service (“Terms of Service” or “Terms”), and Our Privacy Policy. 

 

PLEASE REVIEW THESE TERMS CAREFULLY AS THEY DEFINE OUR AND YOUR RIGHTS AND OBLIGATIONS. IF YOU DO NOT AGREE TO BE BOUND BY THESE TERMS, YOU MUST IMMEDIATELY CEASE ACCESSING, BROWSING, OR USING THIS SITE. BY CONTINUING TO ACCESS, BROWSE, OR OTHERWISE USE THIS SITE, YOU CONFIRM THAT YOU HAVE READ, UNDERSTAND, AND AGREE TO BE BOUND BY ALL TERMS AND CONDITIONS STATED HEREIN. It is advisable to conduct a periodic review of these Terms, as they are subject to updates at various intervals. In the event We make material changes to these Terms, We will undertake reasonable measures to inform You by way of the email address maintained in Our records.

 

1.     PLATFORM USE AND SCOPE OF SERVICES

 

1.1  As part of the Platform, We facilitate connections between Homeowners seeking professional home services and Contractors (the “Platform Services”). The Platform serves as a trusted tool by allowing Homeowners to access a curated list of vetted Contractors based on project category and location.

 

1.2  We provide the infrastructure and tools for Homeowners to search, evaluate, and directly contact the listed Contractors on the Platform, but We do not participate in the execution, negotiation or supervision of the Services (defined below) as agreed between the Homeowners and the Contractors.

 

1.3  Upon registration and hiring a Contractor listed on the Platform, Homeowners may be eligible for coverage under one of the Good Contractors Guarantee programs, subject to these Terms of Service. The Guarantee (defined below) serves as a post-performance remedy and is available in the following tiers:

 

Guarantee Program	Maximum Coverage Amount	General Eligibility Criteria*
Standard Guarantee	$25,000	The Homeowner must have registered on Our Platform before work begins with a Contractor.
Elite Guarantee	$350,000	The Homeowner must have registered on Our Platform before work begins with the Contractor. The Contractor must be an approved participant in Our Elite Contractor program at the time of engagement, and an Elite Project Acknowledgement Form (or a Company-approved equivalent document) must be executed by  the Homeowner and the Contractor. The Elite Project Acknowledgement Form does not take the place of a written Statement of Work (defined below), which must be separately agreed to by and between the Homeowner and the Contractor, and approved in writing by Company.

 

*See Section 4, below, for additional important terms related to the Guarantee.

 

1.4  The Platform enables Homeowners to locate Contractors by selecting a Project (defined below) category (e.g., electrician, plumber, etc.) and valid United States zip code. Homeowners may contact Contractors directly using the information and tools provided on the Platform.

 

1.5  When You decide to work with a Contractor, the Contractor will perform the professional home services including, but not limited to, construction, installation, repairs, supervision, consultation, planning, and/or other related activities (“Services”) as set forth in a Statement of Work and any applicable Change Orders (defined below).

 

1.6  The Homeowner will retain control and decision-making authority over site access, design selections, and other inputs or approvals necessary for the Contractor to complete the Project, and shall bear the responsibility for providing safe Project premises, accurate instructions, prompt feedback, and timely decisions necessary for uninterrupted performance.

 

1.7  The Homeowner shall, at all times, exercise good faith and maintain active cooperation with the Contractor and, where applicable, the Company in respect of the Services. The foregoing includes, but is not limited to, timely communication, responsiveness to reasonable requests for information, and the provision of necessary access, documents, or instructions required to support the efficient performance and any assistance in relation to dispute resolution, verification, or administration of the respective Guarantee. Failure to extend such cooperation may result in delays, denial of benefits under the respective Guarantee, or other consequences as deemed appropriate by the Company in its sole discretion.

 

2.     ROLE OF THE COMPANY

 

2.1  We operate strictly as a neutral intermediary or facilitator connecting Homeowners and Contractors via Our Platform. While the Company occasionally monitors the progress of Projects and facilitates communication between the Homeowner and Contractor, the Company does not exercise day-to-day control over the conduct, performance, or decisions of the Contractor or Homeowner.

 

2.2  We do not design, execute, or supervise the physical work undertaken at the Project site. All technical execution, personnel deployment, material procurement, worksite safety, and compliance with applicable laws are the exclusive responsibility of the Contractor. Further, Our involvement is not equivalent to that of a general contractor, project manager, or site supervisor and shall not be interpreted as such.

 

2.3  The Guarantee serves as a limited and conditional post-performance remedy, triggered only in the event of an objectively verifiable Default (defined below) by the Contractor, and only in accordance with these Terms.

 

2.4  The Company does not facilitate or process payments between the Homeowner and Contractor and is not responsible for pricing, invoicing, tax compliance, withholding obligations, or any financial transactions between the Homeowner and Contractor.

 

2.5  Any exercise of the Guarantee will be determined solely by Us based on documentation, site inspections, and factual assessment of the Contractor’s non-performance or Defective Work (defined below), and shall not be construed as an admission by Us of any liability.

 

2.6  By using the Platform, You expressly acknowledge and agree that Good Contractors will not be liable for any non-economic damages, including but not limited to emotional distress, mental anguish, inconvenience, loss of enjoyment, or similar subjective harms arising out of or related to Your interactions with the Platform or any Contractor listed on the Platform.

 

3.     ELIGIBILITY AND REGISTRATION

 

3.1  Eligibility requirements for Contractors. To help ensure reliability, experience and ethical standards of services provided by Contractors on Our Platform, We require all Contractors to meet the following eligibility requirements:

 

3.1.1       Experience and business operation. Contractors must either (i) have operated the business listed on Our Platform for at least three (3) years with a minimum of ten (10) years of industry experience; or (ii) have operated the business listed on Our Platform for at least five (5) years if the Contractor has less than ten (10) years of industry experience.

 

3.1.2       Online presence. Contractors must maintain a current independent website that is easily discoverable by Homeowners.

 

3.1.3       Better Business Bureau (BBB) standing. While BBB membership is not a prerequisite for membership in Our program, a Contractor’s poor rating or letter grade (e.g., below “B”) may result in disqualification from the Platform at our discretion.

 

3.1.4      Reputation and records. Contractors must maintain a generally favorable record on public review websites. While isolated negative reviews do not result in automatic disqualification, a Contractor’s receipt of legitimate and repeated patterns of complaints may result in its removal from the Platform. Good Contractors reserves the right to interpret and evaluate such review content at its sole discretion.

 

3.1.5       Insurance requirements. Contractors must maintain active general liability insurance coverage at all times while listed on the Platform. Any lapse in such insurance coverage may result in immediate suspension from the Platform.

 

3.1.6       Professional conduct. As part of the Platform, Contractors must conduct business with honesty and transparency; responding to Homeowner complaints and resolution of disputes in a professional manner is mandatory.

 

3.1.7       Background checks. Contractors and their personnel may be subject to background checks conducted by Us. This may include, without limitation, review of criminal, financial and civil records, as well as any other inquiry deemed relevant by the Company. GOOD CONTRACTORS PERFORMS A SCREENING AT THE TIME THE CONTRACTOR APPLIES FOR MEMBERSHIP IN THE OUR NETWORK AND, AT OUR DISCRETION, ANNUALLY ONCE A THE CONTRACTOR BECOMES A MEMBER.  NOTWITHSTANDING THE FOREGOING, A CONTRACTOR’S INFORMATION MAY CHANGE OR EXPIRE OVER TIME AND BETWEEN SCREENINGS. AS A RESULT, GOOD CONTRACTORS CANNOT AND DOES NOT WARRANT OR REPRESENT THAT PROFILE AND SCREENING INFORMATION IS UP TO DATE. GOOD CONTRACTORS IS UNDER NO OBLIGATION TO UPDATE A CONTRACTOR’S SCREENING INFORMATION. WE RECOMMEND THAT BEFORE WORKING WITH A CONTRACTOR, YOU VERIFY THAT INFORMATION PRESENTED IN THE CONTRACTOR’S PROFILE IS STILL ACCURATE, CURRENT AND ACCEPTABLE TO YOU.

 

3.2  Eligibility requirements for Homeowners. In order to be eligible for the Guarantee, You must:

 

3.2.1       Be at least eighteen (18) years of age;

 

3.2.2       Register an account on the Platform;

 

3.2.3       Be the legal owner of the residence that is the subject of a Project; and

 

3.2.4       Acknowledge and accept these Terms.

 

4.     GUARANTEE TERMS

 

4.1  The following terms have the meaning ascribed to them below:

 

4.1.1       “Change Order” means the document agreed to between the Contractor and the Homeowner (and acknowledged in writing by the Company if related to an EPAF), which alters, adds to, or deducts from the scope of Services and/or timeline originally agreed upon under the Statement of Work;

 

4.1.2      “Default” in the context of a Contractor undertaking the Services means any failure by the Contractor to: (i) complete the Project according to the agreed specifications and standards, including but not limited to those set forth in a Statement of Work or any applicable Change Order; (ii) adhere to established timelines and milestones for the Services; (iii) utilize materials and workmanship that meet or exceed industry standards and the specific requirements outlined in the Agreement; (iv) comply with all laws, regulations, and codes applicable to the Services; (v) rectify any identified Defective Work within a reasonable period of time; (vi) follow best industry practices; or (vii) avoid fraudulent conduct, willful misconduct, or gross negligence that impacts the quality or safety of the Services;

 

4.1.3       “Defective Work” means any work, materials, or workmanship that fails to meet the specifications, standards, or other requirements set forth in the Statement of Work and any applicable Changes Orders, or that does not conform to applicable laws and best industry practice;

 

4.1.4       “Elite Project Acknowledgement Form” or “EPAF” means the document signed by the Homeowner and Contractor which acknowledges, among other things, that a Project is eligible for the Company’s $350,000 Guarantee as described in, limited by, and subject to these Terms;

 

4.1.5       “Project” means the specific installation, construction, repair, remodel, and/or improvement task or series of tasks that the Contractor is engaged to perform in accordance with a Statement of Work and any Change Orders, as applicable. The Project encompasses all activities, milestones, deliverables, and outcomes outlined in the Statement of Work, including any modifications agreed upon through Change Orders; and

 

4.1.6       “Statement of Work” means the document agreed to between the Contractor and Homeowner that describes the specific tasks, deliverables, timelines, financial terms, and other Project-specific terms to be performed and adhered to by the Contractor for the Homeowner (and approved in writing by the Company if related to an EPAF).

 

4.2  If You have a good faith belief that the Contractor has committed a Default under the Statement of Work or any applicable Change Order, You must first notify the Contractor and provide the Contractor with a reasonable opportunity to remediate the deficiencies or issues. If the Contractor is unwilling or unable to address the valid deficiencies or issues that You communicated to the Contractor within a reasonable timeframe, as determined solely by Us, You may initiate a formal complaint by contacting at careteam@goodlistmail.com no later than sixty (60) days following the documented completion date of the Project as stated in the relevant Statement of Work (“Guarantee Claim Period”). Upon receipt of such communication, We will provide You with an official complaint form (“Notice of Default”), which must be fully completed and submitted to careteam@goodlistmail.com in order to proceed with the Guarantee claim process.

 

4.3  Upon receiving a completed Notice of Default, We will assess its validity to determine whether a Default has occurred. You agree to provide all information reasonably necessary for Us to determine whether the Contractor committed a Default. If We determine that a Default has occurred, We will, at Our sole election and subject to these Terms of Service, either arrange for the (i) completion of unfinished work, (ii) repair or replacement of Defective Work, or (iii) provision of financial compensation to the Homeowner for damage directly caused by a Default (individually and collectively, the “Guarantee”). We may, at Our sole discretion, hire the same or another Contractor within Our network to repair or replace the Defective Work, up to the maximum value of the respective Guarantee.

 

4.4  The Guarantee applies only to residential Projects and covers labor and non-defective goods associated with Services performed by the Contractor. The Guarantee does not extend to product defects, commercial projects, work by third-party contractors not listed on the Platform, or any contractor hired outside the Platform. The rights and benefits conferred by the Guarantee shall be personal to the Homeowner and may not be assigned, transferred, sublicensed, or otherwise conveyed to any third party by the Homeowner without the prior written consent of the Company. Homeowner confirms that any Guarantee provided pursuant to these Terms is limited, conditional, and subject to strict eligibility criteria. Homeowners are solely responsible for any repair costs exceeding the respective Guarantee amount, and Good Contractors will not be liable for work performed without Our express written authorization. Fabricated or unjustified claims, refusal to cooperate, or alteration of work voids the Guarantee and may result in recovery of all costs We incur in attempting to fulfill the Guarantee. For clarification, We will not make any third-party contractor payments.

 

4.5  The Company shall not be liable under the Guarantee for any claims or defects first reported after the expiration of Guarantee Claim Period in accordance with these Terms. The Guarantee for any particular Project is limited to covering costs not to exceed (i) Twenty-Five Thousand Dollars ($25,000) in total if such Project does not qualify for Company’s Elite program (and, therefore, an EPAF is not executed), or (ii) Three Hundred Fifty Thousand Dollars ($350,000) in total if such Project qualifies for Company’s Elite program and an EPAF is fully executed for the Project. The Guarantee shall not be construed as automatically extending to any or all other ongoing Projects. The Company shall retain sole and absolute discretion to determine the applicability of the Guarantee to any such concurrent Projects on a case-by-case basis. The Homeowner agrees and acknowledges that, should the Company make any financial payment or assume costs under this Guarantee, any taxes, levies, duties, or government charges applicable to such compensation or reimbursement shall be borne solely by the Homeowner. The Company shall have no liability for any such tax obligations arising from or related to the Guarantee amount or the method of remediation provided.

 

4.6  The Company’s obligations under the Guarantee are strictly conditioned on the Homeowner’s fulfillment of the following requirements, each of which is a material term and essential prerequisite for the exercise of any rights by the Homeowner under the Guarantee:

 

4.6.1       The Homeowner must have registered on the Platform before hiring a Contractor;

 

4.6.2     The Homeowner shall have submitted a Notice of Default, which shall include supporting documentation evidencing the Contractor’s failure to fulfill its obligations, such as photographs, correspondence, inspection reports, or third-party expert opinions;

 

4.6.3     The Homeowner shall have executed a Statement of Work directly with the Contractor and must exhaust all reasonable efforts to resolve the issue(s) raised in the Notice of Default directly with the Contractor;

 

4.6.4       The Homeowner shall have provided the Company with full, timely and uninterrupted access to the Project site for the purpose of site inspection, factual verification, assessment of Defective Work, and implementation of any remedial action;

 

4.6.5       The Homeowner shall not have materially breached or defaulted under these Terms or the applicable Statement of Work and/or Change Order(s), including but not limited to: (i) circumventing the Platform by engaging the Contractor directly for additional or altered services outside the Statement of Work; (ii) modifying the Statement of Work or executing Change Order(s) without the prior written notification to the Company; or (iii) refusing or failing to cooperate with the Company’s designated processes for Project oversight or remediation;

 

4.6.6      The Homeowner shall have cooperated in good faith with both the Contractor and the Company in the Company’s resolution protocol, including participation in any pre-resolution meetings, communications, or instructions issued by the Company, and shall not have unreasonably withheld information, approvals, or site access that would have enabled rectification;

 

4.6.7    The Homeowner shall have maintained the Project site in substantially the same condition as at the time of completion and shall not have permitted unauthorized work, modifications, or repairs by third parties that may compromise or obscure the original scope of the Contractor’s Services;

 

4.6.8       The Homeowner shall have made all payments and met all financial obligations to the Contractor as set forth in the Statement of Work, unless non-payment was based on a good-faith dispute communicated to the Company in advance of invoking the Guarantee; and

 

4.6.9       The Homeowner shall not have made any false, misleading, or fraudulent representations in connection with the Services or the Guarantee invocation, nor shall it have manipulated documentation, delayed inspection, or concealed facts material to the Company’s assessment.

 

4.7  The Guarantee shall be automatically null, void, and unenforceable if any of the following events occur or conditions exist:

 

4.7.1       The Company has not provided the Homeowner with written approval of a Statement of Work associated with a Project eligible for the Elite Guarantee;

 

4.7.2       The claim for exercise of the Guarantee is first reported after the expiration of the Guarantee Claim Period. In the absence of documentation evidencing the Project completion date, the Company shall determine the Project completion date in its reasonable discretion, which shall be final and binding for the purposes of determining the Guarantee Claim Period;

 

4.7.3       The claimed Defect, damage, or loss arises from causes not attributable to the Contractor or not within the Contractor’s scope of Services, including but not limited to (i) force majeure events; (ii) third-party acts of vandalism, negligence, or unpermitted construction; (iii) normal wear and tear or seasonal shifts; (iv) latent conditions or concealed site conditions not disclosed in writing to the Contractor at or prior to commencement of the Project; or (v) deterioration caused by Homeowner misuse, neglect, or lack of maintenance;

 

4.7.4       The Homeowner has engaged any third-party service provider, contractor, or vendor to perform repairs, modifications, or remedial work on the Project, whether on the same or a related structure, without prior written notice to the Company and a reasonable opportunity for the Company to evaluate and intervene in accordance with the Guarantee;

 

4.7.5    The Contractor’s failure or Defective Work resulted from material interference, delay, or a breach of these Terms by the Homeowner, including but not limited to (i) failure to provide timely approvals, site access, plans, specifications, instructions, or necessary utilities; (ii) unilateral modifications to design or scope; or (iii) disruption of work conditions during the course of Services;

 

4.7.6       The Homeowner has circumvented the Platform by independently entering into an agreement or arrangement with the Contractor during the Project, or by agreeing to material scope or payment modifications outside the Statement of Work, or without Company’s written consent;

 

4.7.7       The Homeowner has provided false, misleading, fraudulent, or materially incomplete representations, documents, or evidence in connection with the Guarantee claim or failed to disclose known issues relevant to the Company’s assessment of culpability;

 

4.7.8       The Homeowner has refused or unreasonably delayed providing the Company or any of its representatives with site access, documentation, or cooperation necessary for a proper investigation and resolution of the Guarantee claim;

 

4.7.9       The Homeowner has initiated parallel or adversarial legal or administrative proceedings against the Contractor or Company regarding the same matter before fully exhausting the Guarantee invocation process described herein;

 

4.7.10    The claimed damages relate to additional work, not expressly included or documented in the executed Statement of Work or any applicable Change Orders of which Company received a copy;

 

4.7.11    The Project, as executed, was subject to a governmental stop-work order, permit violation, or code enforcement action not caused by the Contractor, or where the Homeowner failed to obtain required approvals, permits, variances, or disclosures that materially impacted the Services; and

 

4.7.12    The Contractor was prevented from completing the Services due to early or wrongful termination by the Homeowner without cause, or was materially deprived of the ability to cure alleged Defective Work within an applicable cure period.

 

4.8  Right of Subrogation.

 

4.8.1       Upon the Company making any payment, incurring any cost, or undertaking any remedial action pursuant to its Guarantee obligations under these Terms, the Company shall be subrogated to all rights, claims, and remedies that the Homeowner may have had or could have asserted against the Contractor with respect to the subject matter of such payment or action.

 

4.8.2       The Homeowner agrees to execute all such instruments, documents, and/or assignments, and to take all actions reasonably required to effectuate or confirm the subrogation rights in favor of the Company, without delay or objection, and without imposing any additional cost or liability on the Company.

 

5.     USER INFORMATION AND COMMUNICATION; ACCEPTABLE USE

 

5.1  All Users of the Platform, including both Contractors and Homeowners, must use the Platform in a lawful, responsible and ethical manner. You hereby agree to comply with applicable laws while accessing any part of the Platform.

 

5.2  To register for an account on the Platform, You will be prompted to provide Us with Your full name, email address, phone number, and other information. If You choose to contact a Contractor via the Platform, this information will be sent to the Contractor, who will use it to respond to Your request. By providing this information to Us, You are requesting, and You expressly consent to being contacted by Us and by Contractors via phone, email, mail, text (SMS) messaging, or other reasonable means, at any of Your contact numbers or addresses, even if You are listed on a federal, state, or other applicable “Do Not Call” list, in order to provide the Platform Services to You, to service Your account, to reasonably address matters pertaining to Your account, including but not limited to notifying You of, or confirming, appointments that You have scheduled, or for other purposes reasonably related to Your service request and Our business, such as marketing-related emails.

 

5.3  You authorize Us to send You an automated prerecorded call confirming Your Service request to the land-line or mobile phone number You provided, and You understand that either We or the Contractor may use automated phone technology (including autodialed and prerecorded messages) to provide you with operational communications concerning Your account or the Services, updates concerning new and existing features on the Platform, communications concerning promotions run by Us, and news concerning Good Contractors and industry developments. For complete details on Our use of Your information, please see Our Privacy Policy.

 

5.4  It is Your responsibility to ensure that all information provided to the Company at the time of account registration and in any prior or subsequent communications with Us is truthful, accurate, complete and not misleading. Without limiting the generality of the foregoing, You promise that all information You provide (including but not limited to Your contact information, and any reviews of Contractors that You provide) will be accurate, current and truthful to the best of Your knowledge. If You provide any information that is untrue, not current or incomplete, or We have reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, We have the right to refuse any current or future use of the Platform Services (or any portion thereof) by You.

 

5.5  You agree that by registering for an account on the Platform, You are entering into a business relationship with Us and therefore agree to be contacted by Us and/or Contractors. You are responsible for any use of the Platform Services by persons to whom You intentionally or unintentionally allow access to Your account. If a contact number You have provided to Us is no longer Your number, You agree to notify Us promptly that You can no longer be reached at that number. You agree that all consents provided in these Terms will survive termination of Your account.

 

5.6  You acknowledge that Good Contractors or its third-party service providers may record customer service calls, in order to assist You when You contact Our customer support services. You agree that We may use a service provider to mask Your telephone number when You call or exchange text (SMS) messages with Us or a Contractor using a telephone number provided by Us. During this process, We and Our service provider will receive in real time and store call data, including the date and time of the call or text (SMS) message, the parties’ phone numbers, and the content of the text (SMS) messages. You agree to the masking process described above and to Our use and disclosure of this call data for its legitimate business purposes.

 

5.7  Users shall not impersonate any individual or entity, interfere with the security or integrity of the Platform, introduce or attempt to introduce any harmful code, or attempt to gain unauthorized access to Our systems or data, or any third-party’s account registered with Us. Any conduct that may compromise the functionality, reliability, or security of the Platform is prohibited.

 

5.8  You hereby acknowledge that You are prohibited from circumventing the purpose or processes of the Platform, including attempting to initiate, solicit, or complete transactions with Contractors or Homeowners outside the Platform in a manner intended to bypass the Platform’s features, protections, or any applicable programs, including the Guarantee. We reserve the right to investigate any violations and may suspend or permanently terminate access to the Platform at Our sole discretion.

 

6.     PRIVACY

By accessing the Platform, You acknowledge and agree that We may collect, store, process Your personal information and usage data in accordance with Our Privacy Policy. This includes the use of cookies and similar tracking technologies to enhance Your Website experience and facilitate communications and accessibility. Your continued use of the Platform constitutes consents to such collection and use as described in the Privacy Policy.

 

7.     ACCESS TO THE PLATFORM

 

7.1  While Good Contractors strive to maintain uninterrupted access of the Platform, You hereby acknowledge that temporary unavailability may occur due to reasons both within and outside Our control. This includes, but is not limited to routine maintenance, software updates or from factors beyond Our control, such as technical failures, server outrages or events of force majeure.

 

7.2  It is Your sole responsibility to secure and maintain all requisite devices, software and internet connectivity as required for accessing the Platform. You acknowledge and accept inherent risks associated with internet use and therefore, We hereby disclaim any and all liability relating to the security, connectivity or availability of internet services. Without limiting the foregoing, We are not liable for any delays, failures, interruptions, or corruption of data or information that may occur during Your use of the Platform.

 

8.     REPRESENTATIONS AND WARRANTIES

 

8.1  Homeowner represents that it has the legal authority to authorize construction or home improvement work on the Project site identified in the Statement of Work.

 

8.2  Homeowner acknowledges and agrees that, should the Company make any financial payment or assume costs under the Guarantee, any taxes, levies, duties, or government charges applicable to such compensation or reimbursement shall be borne solely by the Homeowner. The Company shall have no liability for any such tax obligations arising from or related to the Guarantee amount or the method of remediation provided.

 

8.3  Homeowner agrees to cooperate in good faith with the other for purposes of oversight, milestone verification, and resolution of concerns relating to progress, deviations, or non-conformity.

 

8.4  Homeowner acknowledges and agrees that the Company’s Guarantee is not a blanket performance bond, insurance policy, or unlimited warranty. The Guarantee is a discretionary, limited, and conditional undertaking governed by these Terms, and may be revoked, declined, or limited in application as described in these Terms.

 

9.     LIMITATION OF LIABILITY

 

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL GOOD CONTRACTORS BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOSS OF INFORMATION OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE OR THE COST OF SUBSTITUTE SERVICES ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE PLATFORM OR THE SERVICES ACCESSED BY WAY OF THE PLATFORM, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, PRODUCT LIABILITY OR ANY OTHER LEGAL THEORY, AND WHETHER OR NOT GOOD CONTRACTORS HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH DAMAGE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

 

WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, HOMEOWNER HEREBY IRREVOCABLY WAIVES, RELEASES, AND DISCHARGES THE COMPANY, ITS OFFICERS, DIRECTORS, AGENTS, AFFILIATES, AND REPRESENTATIVES FROM ANY AND ALL CLAIMS, DEMANDS, LOSSES, LIABILITIES, OR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL OR EXEMPLARY DAMAGES, WHETHER KNOWN OR UNKNOWN, SUSPECTED OR UNSUSPECTED, ARISING OUT OF OR RELATING TO: (I) ANY OFF-PLATFORM COMMUNICATION, AGREEMENT, OR ARRANGEMENT BETWEEN THE CONTRACTOR AND THE HOMEOWNER; (II) ANY INJURY, LOSS, OR DAMAGE RESULTING FROM THE CONDITION OF THE PROJECT SITE, INCLUDING BUT NOT LIMITED TO THOSE CAUSED BY THE ACTS OR OMISSIONS OF THIRD PARTIES OR REGULATORY AUTHORITIES; (III) THE IMPROPER, FRAUDULENT, OR ABUSIVE INVOCATION OF THE GUARANTEE; (IV) ANY UNAUTHORIZED CLAIM, ENCROACHMENT, OR ATTEMPT BY THE CONTRACTOR OR ITS PERSONNEL TO OCCUPY, ASSERT CONTROL OVER, OR INTERFERE WITH THE HOMEOWNER’S LAWFUL TITLE OR POSSESSION OF THE PROJECT SITE OR ANY PORTION THEREOF AND (V) ANY MATTER ARISING AFTER THE EXPIRATION OF THE GUARANTEE PERIOD OR BEYOND THE GUARANTEE’S EXPRESS MONETARY OR PROCEDURAL LIMITATIONS.

 

EXCEPT FOR FULFILLMENT OF THE GUARANTEE PURSUANT TO, AND EXPRESSLY LIMITED BY, THESE TERMS, IN NO EVENT SHALL (A) GOOD CONTRACTORS BE LIABLE FOR ANY DAMAGE, CLAIM, OR LOSS ARISING OUT OF OR RELATING TO THE ACTIONS OR OMISSIONS OF ANY THIRD PARTY, INCLUDING, WITHOUT LIMITATION, WITH RESPECT TO BODILY INJURY, DEATH OR DAMAGE TO PERSONS OR PROPERTY, AND (B)THE TOTAL LIABILITY OF GOOD CONTRACTORS ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE PLATFORM EXCEED ONE HUNDRED DOLLARS ($100).

 

THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN GOOD CONTRACTORS AND YOU.

 

10.  DISCLAIMER OF WARRANTY

 

10.1  The Platform and all services, content, and materials made available through it are provided on an “as is” and “as available” basis without any warranties of any kind, express or implied. We do not warrant the accuracy, completeness, legality, reliability, or quality of any information made by the Contractors on their platform. All such content is provided solely by the Contractors and is expressly not guaranteed by the Company.

 

10.2  As part of the Platform, We undertake reasonable efforts to verify qualifications, licenses and representations made by the Contractors at the time of onboarding, however, We do not guarantee the accuracy, completeness, or continuing validity of such information. The Company will not be responsible for any omissions, misstatements, or misrepresentations not expressly documented in writing amongst the Homeowner, Contractor and the Good Contractors.

 

10.3  You hereby agree and acknowledge that the Company does not control and is not responsible for the content, accuracy, and legality of any third-party websites or resources. We will not be liable, directly or indirectly, for any damage or loss arising from Your use of, or reliance on, any such third-party content.

 

10.4  Good Contractors does not supervise, direct, or control the Contractors, and except as explicitly stated under the applicable Guarantee, You hereby irrevocably waive any and all claims, whether known or unknown, relating to emotional or psychological harm, dissatisfaction, personal disruption, or similar grievances connected to the performance, conduct, communication, or workmanship of any Contractor. This waiver shall apply regardless of the nature or cause of such harm, including but not limited to delays, quality of services, miscommunication, or any other project-related issues.

 

11.  INTELLECTUAL PROPERTY

 

11.1 All materials on the Platform, including all trademarks, logos, service marks, trade names, videos, interfaces, photos, write-ups, and branding (collectively, the “Marks”) are solely owned by the Company and are protected under intellectual property laws, including copyright and trademark. No User is permitted to copy, reproduce, download, transmit, modify, display, distribute, sell, license, or otherwise exploit any Marks in whole or in part without the prior express written consent of the Company. Unauthorized use of the Marks, including use in promotional materials, is strictly prohibited and may result in legal action.

 

11.2  Users are hereby granted a limited, non-exclusive, non-transferable license to access and use the Platform solely for its intended and non-commercial purpose.

 

12.  INDEMNITY

 

You agree to indemnify Good Contractors and its subsidiaries, affiliates, officers, employees, agents, and service providers and hold them each harmless from any and all claims or demands, including attorney’s fees, made by any third party due to or arising from Your use of the Platform, with regard to any dispute between You and a Contractor, or Your violation of these Terms, or arising from Your violation of any rights of a third party.

 

13.  GOVERNING LAW AND JURISDICTION

 

The provisions set forth herein shall be governed by and construed in accordance with the laws of the State of Texas, United States of America. You hereby submit to the exclusive jurisdiction of the state and federal courts located in Texas, United States of America, insofar as it relates to seeking to obtain injunctive or equitable relief.

 

14.  DISPUTE RESOLUTION

 

14.1  General. If any dispute, controversy, or claim among the Homeowner and Company arises out of or in connection with this Agreement, including but not limited to the breach, termination, interpretation, or enforceability of these Terms (“Dispute”), the parties shall use all reasonable endeavors to negotiate with a view to resolving the Dispute amicably and efficiently. If a party gives the other party written notice that a Dispute has arisen (a “Dispute Notice”) and the parties are unable to resolve the Dispute amicably within thirty (30) days of the date such notice is delivered (or such longer period as the Parties may mutually agree), then the Dispute shall be referred to and finally resolved by arbitration in accordance with the provisions set forth below in this Section 14.

 

14.2  Virtual expedited arbitration. Any legal or equitable dispute, claim, or controversy arising from or relating to these Terms or the breach, enforcement, interpretation, or validity thereof, including the determination of the scope or applicability of these Terms, which is unresolved following the period set forth in Section 14.1, above, shall be finally resolved exclusively by binding arbitration through the platform provided by New Era ADR, Inc. (https://app.neweraadr.com/) (the “New Era Platform”) in accordance with its rules and procedures for “Virtual Expedited Arbitrations” by a professional with relevant experience (the “Neutral”). The Neutral shall be chosen in accordance with the rules and procedures of the New Era Platform. The Company and Homeowner will equally share the costs required by New Era ADR, Inc. in connection with the filing and administration of the arbitration. The prevailing party may be entitled to receive reimbursement of its reasonable expenses (including reasonable attorneys’ fees and all other expenses) incurred in connection therewith, at the Neutral’s discretion. Judgment on the arbitration award may be entered in any court having jurisdiction.

 

14.3  Arbitrability. Any question or matter of arbitrability of a dispute shall be determined by the Neutral(s) assigned to, or chosen for, such dispute from the New Era ADR, Inc. panel of Neutrals. For clarity, this means any determination of (i) the enforceability of all or any provision of these Term including, but not limited to, any claim that all or any such provision is void or voidable, and (ii) whether a dispute regarding the provisions of these Terms shall be governed by arbitration, in each case, shall be determined solely by the Neutral(s) provided by New Era ADR Inc. and not in a court of law or other judicial forum. The parties agree and acknowledge that they are waiving their right to seek a determination of arbitrability in a court of law or other judicial forum.

 

14.4  Injunctive relief. The parties agree that New Era ADR Inc. and its associated neutral(s) have the power and authority to issue injunctive relief including, but not limited to, temporary restraining orders, preliminary injunctions and permanent injunctions depending on the facts and the circumstances of the case. A party seeking injunctive relief must demonstrate that the legal standard under applicable law has been met and no condition contained herein waives the obligation to make such a demonstration. The parties agree and acknowledge that they are waiving their right to challenge the proprietary of injunctive relief issued by New Era ADR Inc. and its associated neutrals in a court of law or other judicial forum.

 

14.5  No class action. It is hereby acknowledged that to the extent permitted by law, any disputes arising between the Homeowner and Company shall be resolved on an individual basis. No individual shall be permitted to initiate any claim as a plaintiff or as a member of a class in a class action, consolidated action, or representative action. In the event that any court or arbitrator under applicable law concludes that the aforementioned waiver of class action is unenforceable or invalid, We reserve the right to refrain from pursuing arbitration.

 

15.  FORCE MAJEURE

 

Good Contractors shall be exempted from fulfilling its obligations under these Terms to the extent that its performance is hindered or postponed, in whole or in part, due to an event or series of events that are caused by or arise from meteorological phenomena; natural calamities; or other unforeseen events of a divine nature; acts of warfare, terrorism, insurrection, civil disturbances, or rebellion; quarantines, epidemics, pandemics, or trade restrictions; labor strikes or industrial conflicts; inaccuracies, interruptions, or malfunctions in significant computer hardware, networks, or software systems; or any other circumstances beyond the reasonable control of Good Contractors.

 

16.  NOTICE

Any notice required or permitted under these Terms must be in writing and shall be considered effectively delivered: (i) upon actual receipt if delivered in person or sent via certified or registered mail with return receipt requested; (ii) upon electronic confirmation of receipt if sent by email or facsimile; or (iii) on the following business day if dispatched through a recognized overnight courier service.

 

17.  ENTIRE AGREEMENT

 

These Terms shall be deemed to constitute the complete and exclusive agreement between You and Good Contractors, superseding all prior negotiations, understandings, and agreements, whether written or oral, relating to the subject matter herein.

 

18.  INDEPENDENT RELATIONSHIP

 

You hereby agree and acknowledge that the Company’s role is limited to Platform operation and Guarantee administration. Nothing in these Terms, create a partnership, joint venture, agency or an employment relationship between You and the Company. The Contractor is an independent contractor and shall not be construed as a representative of the Company under applicable law. Neither party has the authority to act on behalf or legally bind the other in any way.

 

19.  CONTACT
Please reach out to Us for any inquiries or assistance You may require. For inquiries pertaining to these Terms, kindly contact Us at the following website, email address, or telephone number.

 

Website: https://thegoodcontractorslist.com/ 

Email Address: careteam@goodlistmail.com  

Phone Number: 972-567-5919

 

 

Last Updated: November 7, 2025